Clearing an order:


Clearing an order can only be done before sending or tendering the order.



Click the Ticket button in the Menu Bar.


Once the ticket menu appears, click Clear.


A confirmation menu will appear. Click Clear Order.



Voiding an order:


Voiding an order can only be done after sending or tendering the order, but before you accept payment.



Click the Ticket button in the Menu Bar.


Once the ticket menu appears, click Void.


A confirmation menu will appear. Click Clear Order.



Refunding an order:


Refunding an order can only be done after you accept payment.



Click the Ticket button in the Menu Bar.


Once the ticket menu appears, click Refund.


A confirmation menu will appear. Click Refund.



If the register has been closed since accepting payment:


This is a manager only function.



Click the Reports tab.


Click the Refunds drop down menu.


Click the type of refund needed.


Once the refund menu appears, find the order number you wish to refund.


Click the Refund button on the right.