This article is to inform you of recent news surrounding your merchant gateway services presently provided by SureGate, LLC. As of April 3, 2017 POS ON CLOUD, LLC has assumed the client contracts and on-going support for all SureGate, LLC merchants.


What this means is an elevated level of customer support, with both phone and e-mail support being available to you 24/7. Your existing relationship with your merchant processor is unchanged, the only items being changed will be the customer service number and the web address you will use to access the virtual terminal. The information for those appears below:


Customer Service Phone: (844) 363-2391 option 1

E-mail Support: support@posoncloud.freshdesk.com

New Web Address: https://gateway.posoncloud.com/users/login/